Complaints & Appeals Policy

1. Reporting / Takedown Requests

If you believe that any content on Cativae violates the law, infringes your copyright, or breaches our Terms of Service, please do one of the following:

1. Click the “Report” button located beneath every post — this immediately flags the file for internal review.
2. Email us at info@cativae.com with the URL of the content and a description of the violation.

All valid reports are acknowledged within 2 business days and resolved or removed within 7 business days, unless additional documentation is required (e.g. DMCA counter-notice).

2. Appeals by Content Stars / Creators

If you are the creator or a depicted individual and you disagree with our moderation decision (for example, your video was removed or age-gated), you may appeal as follows:

1. Send an email to appeals@cativae.com containing:
   • Your account username and email
   • Exact URL(s) of the content in question
   • A brief explanation of why you believe the decision was incorrect
   • Any supporting evidence (model releases, age docs, etc.)
2. Our Appeals Team (separate from the original moderators) will review your submission and respond within 7 business days.

2.1 Neutral Arbitration

If you are unsatisfied with our final decision, you may request that the dispute be submitted to a neutral body for binding arbitration in accordance with Section 6.4 of the Model-Release Agreement. Arbitration will be administered by the American Arbitration Association (AAA) in Sheridan, Wyoming, USA.

3. Record Retention

All complaint and appeal files, including correspondence and decisions, are retained for a minimum of seven (7) years.